CLP 1006 - Psychology Of Personal Effectiveness Assignment- Miami Dade College
Chapter 9: Review Developing Your Emotional Intelligence (EQ)
I. The Concept of Emotional Intelligence:
• Describe the 5 components of EQ as described by Goleman:
• What percentage does IQ (intellectual abilities) contribute to success in life?
• Name the 7 types of intelligences proposed by Howard Gardner.
• Later, Gardner further subdivided EQ into 4 components. Name these 4 areas.
II. Effectiveness in Relationships
• Describe the three types of relationships mentioned in the text..
• What is ‘synergy'
• What are the possible outcomes of conflicts? (e.g,, win-win, etc.)
• Describe the three mental sets required to obtain a win-win outcome? (i.e., giving up being right, stepping into the shoes of another, & making deposits into the emotional bank account)
• What are the 3 basic barriers to a win-win outcome?
• Know the four types of situations when one should not try for a ‘win-win' outcome.
• What are the 6 types of deposits Covey recommends that one should make into the emotional trust account in order to maintain a healthy level of trust in a relationship?
III. Empathy:
• Define empathy.
• There is a neurological basis for our capacity to experience empathy. What are these neurons called? And what is their mechanism by which we are able to experience empathy?
• What are some of the benefits of empathy?
• What are some blocks to empathy?
- What are some ways to cultivate empathy?
III. The Nature of Anger
• What does the Frustration-Aggression hypothesis say about the root cause of anger?
• What is catharsis according to Freud? What is the current view regarding catharsis and anger?
• What do current learning theories say about the etiology of anger?
• Explain why there is no clear cut cause-effect relationship between watching violent shows, movies, video games and increased aggression/violent behavior.
• What are some of the factors associated with the likelihood that an individual will engage in a violent expression of anger?
• What are the six situations identified through research that are likely to trigger road rage -type emotions and behaviors?
• Explain, in terms of brain circuitry, why some individuals react with impulsive and explosive behaviors of anger, even when mildly provoked ( key terms: emotional hijacking, amygdala, prefrontal cortex, myelination, fight/flight response, heightened arousal).
IV. The Role of Attribution in Anger
• Schacter and Singer (1962) designed an experiment to explain the relationship between physiological arousal and the subjective experience of emotions. Describe this experiment and the conclusions drawn from what was observed in the subjects.
• Why can attributing the source of your physiological arousal to an external factor increase the likelihood that you will be reactive and less in control?
V. Anger and Type A Personality
• What is a Type A and Type B personality as defined by cardiologists Meyer Friedman and Ray Rosenman.
• What component of the Type A personality is related to heart disease and other health risks?
VI. What is Catharsis? And why is it not always the answer?
VII. Learning to Control Anger :
• Describe the eight strategies one can use to control anger
• What are some of the strategies that Zillman (1989) recommends for defusing anger?
VIII. Forgiveness: A process that involves 6 steps - Describe each:
Why is being assertive important in one's ability to diffuse or prevent anger?
Chapter 10 Review Building Effective Communication Skills
I. Listening vs. Hearing (Describe the difference between the two)
1. According to McKay, Davis, & Faning (1983), what are the four intentions required for good listening.
2. What are the four communication skills? Which one do we use the least?
3. What is pseudolistening or fake listening?
II. Barriers to Effective Listening
1. Name and describe some common barriers to effective listening.
III. Building Blocks of Effective Listening:
1. Active listening (‘reflective listening')
a. Paraphrasing
b. Clarifying * Explain what a, b, & c mean and provide an example
c. Feedback of each.
2. Emphatic listening
a. How is it different from reflective listening
b. What message are you communicating when you listen emphatically?
3. Listening with Openess
4. Listening with Awareness
II. Understanding Non-Verbal Behaviors
1. What is Paralanguage
2. How is ‘Personal space' defined?
3. Rules for Effective Non-verbal Communication
1. Good eye contact
2. Use body language appropriately
3. Speak clearly, fairly rapidly and modulate your tone of voice
4. Use the power of touch appropriately
5. Respect the personal space of others
III. Effective Communication - Assertive Skills
1. How is assertiveness defined?
2. What is the basic language (message) you are communicating when you are assertive?
3. What is passivity?
4. What is aggression?
5. What is passive-aggression
6. What is empathic assertion
7. What is escalating assertiveness? When should it be used?
8. What are the negative consequences of non-assertiveness?
a. Lower self-esteem
b. Increase sense of resentment and anger
9. What are the benefits of being assertive?
a. Your needs and needs of others will be met
b. Increase self-respect and sense of self-efficacy
c. Lowered personal stress
10. Why do people fail to behave assertively
a. Fear of loss of approval
b. Failure to distinquish between assertivenss and aggression
c. Mistaking non-assertiveness for politeness or consideration
d. Mistaking passivity for being helpful
e. Tendency to behave aggressively as an overreaction to past emotional experiences
f. A maladaptive belief that aggression is the only way to get through to most people.
g. Aggression frequently results from feeling of anger.
h. Failure to accept your personal rights.
11. Know the difference between passivity, aggression and assertiveness. (First, define each, then compare & contrast)
IV. Framework for Assertive Behavior
Use "I" statements
1. Identify the problem behavior
2. Identify what effects the problem behavior has on you * know what each entails
3. Specify alternatives to the problem behavior
4. Consequences
5. Emphatic assertion
6. Escalating assertiveness
V. The Perception Check (used when you are confused about the behavior of another and you want to check out what is really happening)
1. Identify
2. Give two possible alternatives
3. Ask for clarification.
VI. Non-verbal Aspects of Assertiveness
1. Good eye contact
2. Appropriate body language
VII. Assertiing Yourself with Aggressive People
1. Use emphatic assertion
2. Keep your focus
3. Postpone discussion until heads are clear
4. Try the broken record technique
Chapter 11 Review Establishing Positive Relationships
• List Tips for developing good conversational skills
• Describe the three primary aspects of shyness
• What are the steps to overcoming shyness
• What is the association between between social support and health
• How is friendship defined:
• What are the universal Rules of Friendship
• Describe Hazan and Shaver's three types of caregivers
• What are the three patterns of attachment associated with the three types of caregiving styles.
• What are some of the benefits of healthy attachment
• Describe three patterns of intimacy in adults associated with early attachment
• What are the benefits of secure attachment in adult relationships
• What are the Factors Affecting Attachment
• Describe Sternberg's Eight Types of Love
• Describer Sternberg's Three Main Ingredients of Love
• Describe Levinger's Stages of Relationships
• Describe Gottman's Factors Associated with Long-Term Loving Relationships
• What are some Elements in a High-Quality Relationship
• Describe the four Communication Response Styles
• Describe differences in Communication Between Men and Women
• Define Altruism
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.