For the case questions, read the short opening case on teams at Starbucks, which is attached. Choose EITHER a credible publication about Starbucks OR a credible publication about teamwork and read it (a list of potential books is included below).
- The Starbucks Experience by Joseph Michelli
- Pour Your Heart Into It by Howard Schultz
- Onward by Howard Schultz
- The Five Dysfunctions of a Team by Lencioni
- Building Better Teams, a book by Harvard Business Review
- Teaming by Amy Edmondson
- Smart Trust by Covey & Link
- Team Turnarounds by Leidl & Frontiera
- Help the Helper by Eliot & Pritchard
- The 17 Indisputable Laws of Teamwork by John C. Maxwell
Then answer the questions below thoroughly. Format your answers into a 2 page report IN APA FORMAT CITING ALL REFERENCES.
1. Briefly review the basics of the short opening case on teams at Starbucks from the course e-text, identifying specific concepts relating to team structure, processes and effectiveness. [200-300 words]
2. Roleplay Howard Schultz in the case, who appears to give a lot of authority to associates to make decisions. Review the benefits and dangers of this level of associate involvement in managerial decisions, applying Vroom-Yetton type diagnostics. [100-250 words]
3. While Starbucks is broadly known for its innovative approach to customer service and experiential marketing, the case in our course e-text presents the effective team structure and processes at Starbucks. Share additional evidence of this firmâs effective group decision making and team structure & processes from your additional selected reading. [300-400 words]