Choose a topic that most interests you from Service Strategy or Service Design and then write a paper around that topic. Try to use as much of your own creativity and originality when writing the paper. Make use books, internet articles or research documents as references to support your ideas and thoughts where you believe it is most appropriate. You will need to have at least two references in your paper.
Paper needs to be at least 5 pages with a maximum length of 8 pages, double-spaced (Not included in the page count for determining length are: the cover page, table of contents, endnotes, bibliographies, and appendices (if any). Please use 12 point Times New Roman Font. Please review Format and Organizational Requirements for Papers document accompanying the Syllabus.
REQUIRED TEXT(S)
Title: ISO/IEC 20000 - Rise of New Service Paradigm
Author: Alex Hernandez
ISBN: 0979235987
Publication Date: 2007
Title: ITIL V3 Foundation Handbook
Author: Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
ISBN: 9780113311712