For this assignment you will compose two different messages - the first as a customer, and the second as a customer service representative.
• Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns.
• Then, place yourself as the customer service representative receiving your email, and respond appropriately.
• Your email messages should be brief and to the point while using the proper tone appropriate for the scenario.