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Choose a real-life service organisation that you are

Reflective Essay (Instruction) sUBJECT HC2112 SERVICES MARKETING & RELATIONSHIP MARKETING- UNDERGRADUATE BACHELOR BUSINESS

Attached Files:

HC2112 Managerial Implications assessment 2.pdf (373.389 KB)

Due on Week 10, Friday 23.59pm

Choose a real-life service organisation that you are familiar with (see attachment).

Prepare a flowchart of the back-stage as well as the front-stage operations of this business.

Using this flowchart, explain the significance of the service encounter, and its managerial implications.

The written component of the essay should not exceed 2000 words (12 font, Arial or Times New Roman single spaced)

1.Flowchart

Backstage

Front stage

2. Explanation of significance of the service encounter

3. Analysis of managerial implications

4. Essay format & presentation

As company chose CANTERBURY LEAGUE CLUB -in Belmore NSW

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Business Management: Choose a real-life service organisation that you are

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Reflective Essay (Instruction) sUBJECT HC2112 SERVICES MARKETING & RELATIONSHIP MARKETING- UNDERGRADUATE BACHELOR BUSINESS

Solution Preview :

Prepared by a verified Expert

Business Management: Choose a real-life service organisation that you are

Reference No:- TGS02911596

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