Stakeholders of Customer Support Systems
Charlie and Suzanne have been given a new assignment: PPI has decided to build a new website. All information about the company and its products will be available via the website. The website will also include a private intranet, available only to employees of PPI. Charlie and Suzanne have to identify the possible stakeholders of this project. Later, those stakeholders will be interviewed to obtain the requirements for the website.
- Who do you think the list of stakeholders should include? Justify your response.
- Are there any possible stakeholders that you decided not to include? Why?