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Characteristics a good technical support employee

Question 1: Why is it important for a technology manager to be able to explain things in non-technical terms?

Question 2: What are some examples of projects that have failed due to a lack of good technical leadership?

Question 3: What do you think are some of the characteristics a good technical support employee should have?

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HR Management: Characteristics a good technical support employee

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HR Management: Characteristics a good technical support employee

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