Problem:
Question 1: Consider the concept of open banking discussed in class. How does open banking affect customer-centricity?
Question 2: Briefly discuss TWO challenges the digital transformation of financial services will bring to customer-centricity. Discussions must include references.
Question 3: Briefly discuss TWO opportunities that digital banking will bring to the regtech industry. Discussions must include references.
Question 4: FINWAY is a fintech that specializes in fast and inexpensive international money transfers. It has developed a 24 hour omni-channel customer support network that integrates SMS, email, live chat and twitter. Select ONE data analytics technique and discuss how it can be used to help FINWAY provide customer service consistency across these channels.