Problem: The case study these questions apply to can be found here:
https://www.hbs.edu/faculty/Pages/item.aspx?num=22563 in the Massachusetts General Hospital: CABG Surgery (A).
Question 1. What are the primary challenges in improving operating processes in a health care environment?
Question 2. What is a care path? What are its specific features? What does it not do?
Question 3. What are the most common causes of extended stay for CABG patients?
Question 4. What are some of the important steps the team took to develop the care path to make it acceptable to everyone involved?
Question 5. What are the hazards of standardizing the process too rigorously?
Question 6. What are the dangers of allowing too much freedom to customize the process?
Question 7. Does every care path patient have to go through all the steps in the care path? What happens to patients who do not follow the path fully?