Case : Zak limbada,Pretoria Cement Company
Question I. (25 marks)
Poor quality in a cement factory could result in loss of life. The importance of quality management at Pretoria Port Cement Company will lead to extra costs which could increase the price of the product. Categorise the cost of quality for Zak and provide advice about the polarity of cost versus quality.
Question 2 (25 marks)
When quality is as important as with Pretoria Port Cement Company, it is wise to strive towards ISO certification. ISO is a set of standards governing documentation of a quality program and is especially important if a company has any aspirations of trading internationally.
Analyse the various types of standards of the ISO system and advise Zak whether to embark on an ISO certification project or not. Highlight the benefits and the pitfalls of ISO.