Case study on internal and external stakeholders


Dr. DoRight has newly been hired as the President of the ‘Universal Human Care Hospital’, where he supervises all the departments with over 5,000 employees and over 20,000 patients at medical facility. He has been given with a wide set of duties and oversight of many departments, comprising business development, customer services, human resources, legal, patient advocacy and so on. He has managers in each department which he supervises and who work with him to address the requirements of the different internal and external stakeholders of the hospital. Dr. DoRight discovers that some of the patients in the hospital have been dying as a consequence of a variety of illegal methods by doctors and nurses, and negligent supervision and oversight on their part. This was brought to his notice in a few meetings and he told his Regional Director Compliance Manager and Executive Committee in January 2009. He was told by them that the matter would be investigated and they would report any findings to him as soon as possible. After two years, there have been no answers from the investigation and some patients are still passing away due to the negligent actions. He as well answers to a board of trustees and interfaces with many community organizations and corporations who have different reasons for doing business with the hospital. Dr. DoRight continues to win awards for his leadership of the hospital and meeting up business goals. He was newly named ‘Medical Business Executive of the Year’ in the year 2011.

Write down a six page paper in which you:

A) Find out at least three different internal and external stakeholders that Dr. DoRight might have to deal with on an everyday basis at the hospital.

B) Compare the potential conflicts of interest that might exist between the internal and external stakeholders.

C) Describe whether Dr. DoRight has accomplished his ethical duty by reporting the illegal processes.

D) Explain the deontology principle and apply it to the ethical dilemma that Dr. DoRight faces in this case.

E) Explain the utilitarianism principle and apply it to the ethical dilemma Dr. Do Right faces in this case.

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Other Subject: Case study on internal and external stakeholders
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