Case Study:
Dunkin Donuts
I. Technology
1. Describe the core technology of your organization. Be detailed in your descriptions.
2. Select 1 department within the organization and describe its technology. Give examples.
3. Assess interdepartmental technology and connections. Give examples.
4. Using the various concepts in the textbook, provide a strategy for current or future use that would allow the organization to develop and enhance its use of information technology. E.g., if the organization is currently at the operational level, what would enhance its effectiveness at that level and would decision-making and control tools would be appropriate to introduce at this stage? Alternatively, if it operates at the decision-making and control level, how effective is it at that level and what strategic applications should it be considering? Be detailed and specific in your answers.