Review the case study of Norm Thompson case and answer the following questions:
Problem 1. What type of change does this case describe?
Problem 2. Which theory of change best describe it and why?
Problem 3. What functional areas of the business were involved in this change? How were they involved? Did the organizational actors anticipate that all these function areas would be involved in the change effort?
Problem 4. What were the organizational actors underlying assumption in this change effort?
Problem 5. What have you learned so far that could explain the success or lack of success of this change effort?
Attachment:- A tale of two companies.rar