Read the case carefully and answer the included questions in detail.
Question 1. What are some of factors that contributed to Oshkosh Truck Corp's need to improve its PC services?
Question 2. Which end users did the improvements help most?
Question 3. What are some of the challenges that were encountered in the implementation of the improvements?
Question 4. What are some of the processes that were enhanced as a result of the improvements?
Question 5. What suggestions will you give to organizations wishing to improve their business processes through information technology enhancements?
Attachment:- Oshkosh Truck Corp.rar