Case Assignment:
Read the following article:
A physical examination of health care's readiness for a total quality management program: A case study by Weeks, Helms, and Ettkin. Once you have finished the article, read the following case: Quality Improvement Program Intervention.
Discuss the following issues:
1. Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are.
2. The article you read indicated that there needs to be an agreement and understanding between employees and managers for successful quality programs. Discuss this aspect of the case study (e.g. did this occur, what understanding do you think each group had, etc).
3. What steps did the manager take to implement the improvement process? What steps did he do correctly? Which ones did not work?
4. What recommendation do you think Joe made? Do you agree?
5. If you were the manager of this unit, what would you have done differently to implement the process and why?
Assignment Expectations:
1. Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.
Limit your responses to a 2 to 3 pages. Times new roman font 12 pt. DS. Please use sub headings.
2. Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references in text citations and reference page
3. Apply critical thinking skills to the assignment component.
References:
Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2.
James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191.
Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures -- Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8.