Assignment - Quality at Ritz Carlton Hotel
Review the Case Study of Quality at Ritz Carlton Hotel and prepare a comprehensive case summary.
Your case summary must include each of the below requirements:
Summarize the relevant background information from the case.
Identify the business problem or challenge that the organization faces.
Comment on the appropriateness of the actions taken by the organization.
Provide at least two recommendations that would improve efficiencies. Base your recommendations on the weekly chapter content.
MICROSOFT WORD, APA FORMAT, SCHOLARLY REVIEWED CITATIONS
Response to the following Discussion Questions:
I. In what ways could the Ritz-Carlton monitor its success in achiev-ing quality?
2. Many companies say that their goal is to provide quality products or services. What actions might you expect from a company the intends quality to be more than a slogan or buzzword?
3. Why might it cost the Ritz-Carlton less to "do things right- the first time?
4. How could control charts. Pareto diagrams, and cause-and-etied diagrams be used to identify quality problems at a hotel?
5. What are some nonfinancial measures of customer satisfacha that might be used by the Ritz-Carlton?