Case on conflict management


Since your goal is to learn how to identify key personality characteristics when interacting in live situations, rather than presenting a written case here, you are asked to tune into a television program or movie for a live case.

Watch for ten to fifteen minutes. You may also recall an experience or a vignette from memory. Try to identify in each character as many of the personality and behavioral characteristics studied in this chapter as you can.

1. Was the task difficult?

2. Did you find it difficult to differentiate among or between any aspects? If so, you might study those aspects again.

3. Were the overwhelming majority of the personality aspects identified the same or similar to your personality aspects? If so, you may want to reflect on why and do the case again.

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Business Management: Case on conflict management
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