Case Change Agent in Waiting: - What are the key characteristics of government organizations, like the Housing Development Board of Singapore, and not-for-profits which help explain the content for this case? - What is the change challenge for HDB and for Tan as she returns to her former employer? - How do you evaluate her action plan? What are its strengths? What are your concerns? - What would you suggest to improve her plan? - What does it take to drive change from a lower to middle management position and in a government context?