Cars arrive at a local oil change franchise at the rate of, Operation Management

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Cars arrive at a local oil change franchise at the rate of

Cars arrive at a local oil change franchise at the rate of 1 every 10 minutes. Service times are exponentially distributed with an average of 12 minutes. The owner has decided to open a second work bay, i.e., make the shop into a two-channel system. Under this new scheme, answer the following questions:

What is the average time a customer spends in the system and how long does the average customer spend waiting for service?

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Operation Management: Cars arrive at a local oil change franchise at the rate of

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