Cars arrive at a local jlube franchise at the rate of 1, Operation Management

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Cars arrive at a local jlube franchise at the rate of 1

Cars arrive at a local JLUBE franchise at the rate of 1 every 12 minutes. Service times are exponentially distributed with an average of 15 minutes. Jack Burns, the JLUBE owner, has decided to open a second work bay, i.e., make the shop into a two-channel system. Under this new scheme, the total time an average customer spends in the system will be?

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Operation Management: Cars arrive at a local jlube franchise at the rate of 1

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Operation Management: Cars arrive at a local jlube franchise at the rate of 1

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