a. Suggest, with reasons, three KPIs for each of the following types of business, and explain why it is unlikely that two businesses will choose identical KPIs.
(a) a private hospital
(b) a car repair garage
(c) a clothing manufacturer.
b. Carry out a trend analysis on Safe and Sure plc, using the historical summary set out in Appendix I. Write a short report on the key features emerging from the trends.