1) ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
• Certification is sought by any firm assuming they pay annual dues.
• 2nd Party - where a customer audits its supplier
• 3rd Party - where a qualified national or international standards/certifying agency serves as an auditor
• 1st Party - where a firm audits itself against ISO standards
2) Which of the following is ISO 14000 primarily concerned with?
• Quality management
• Time management
• Continuous improvement management
• Environmental management
3) What is the starting point in developing a capacity plan for a health care operation?
• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation