Capacity management in businesses is a function of their operations and environment. In today’s business world, evaluating and managing capacities is becoming significantly more difficult. Therefore, managers need to do a balancing act to reduce costs and effectively utilize available capacities. Question: Among other decisions an operations manager makes, the one pertaining to capacities is the most critical. Why is it considered a critical decision? Which area do you think is more challenging as it pertains to capacity planning? Make sure your answer addresses the productivity aspect as well as the uncertainty element.