Can you help me hone in on one quality improvement area


Problem

Joseph M. Juran was one of the many pioneers for quality improvement. His focus addressed the human side of quality improvement, not just statistical numbers. Juran's theory is the 80/20 rule meaning that 80% of consequences come from 20% of causes. Can you help me hone in on one quality improvement area in the healthcare industry today that stems from Juran's work?

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