Question: Call for Help-No Response Three consultants were assigned by their employer, International Consulting (IC), to review the human resources department of XYZ Corporation. XYZ was larger and more complex than the consultants expected. In addition, it was located in a different state than IC's headquarters. On the first day of the consulting assignment, the consultants called the offices of IC to discuss the need for additional help. The manager responsible for addressing field requests did not respond. Despite the lack of a follow-up call from the corporate manager, the team covered the assigned task. XYZ's leadership expressed their appreciation to the consultants for a job well done.
1. Assuming that the manager received the message, what, if any, specific disciplinary action should be taken against him for failing to respond to his employees? Explain.
2. Discuss the training opportunities for corporate managers responsible for providing support for field consultants.