Call center capacity is estimated using exponential smoothing, with alpha=0.3. The forecast for January was 60% capacity, and actual usage was 63% capacity.
a. Forecast percent capacity for February. (Round your final answer to 2 decimal places.)
Forecast for February ________ percent of capacity
b. Given that actual February usage was 66 percent, forecast percent capacity for March. (Round your answer to 2 decimal places.)
Forecast for March _________percent of capacity