Calculate the response rate

Question

Discussion:

Data can be reported in a number of ways. We report data using graphs, storyboards, tables, and even reports. However, before reporting data, we have to take the raw data that we have and make sense of it. This is where data turns into information. Without making sense of the data, reporting it would be useless.

You are taking raw data and turning it into useful information. Here is what you need to know.

You are working with the results of patient satisfaction surveys.

For each question, the hospital has a goal of 80% for the highest measure of each question. This means, they are looking for the first answer of each question to have a response rate of 80%.

To calculate the response rate, first you need to add up the number of responses for each question. Next, you will divide the number of responses for each answer by the total number of responses for the question and then multiply by 100. For example, if the first question has a total number of responses of 300 and the first answer has a total number of 100 responses, my equation would look like this: 100/300=0.3333, 0.3333x100= 33.33%

After you have completed the calculations, you will need to create a 1 page summary to summarize the the results for Senior Management.

Be sure to identify which outcomes did not meet the 80% goal. You may find it helpful to perform an Internet search for examples using the phrase, "healthcare report cards". The results can be in the form a Microsoft Word or Microsoft Excel document.

Be sure your calculations are in the form of a report. Research hospital report cards to see what it would look like.

Make sure all outcomes are included in the report.

Be sure to identify which outcomes did not meet 80% goal.

Your healthcare facility has incorporated a new survey. The intent of the survey is to measure patient satisfaction. The healthcare facility has a goal of 80% patient satisfaction based on the highest measure for each question.

Question #	Question	Responses	Total # of Response
1	How would you rate your overall visit
		Excellent	150
		Very Good	47
		Average	16
		Not so good	0
2	When your appointment was over did you have a good understanding of your health
		Yes	145
		Not really	26
		I wish I knew more	42
		Not so good	0
3	Where your financial options explained to you
		Yes	118
		No	41
		I already understood my financial options	54
4	Did you have to wait past your appointment time to be seen by the physician..If so, how long
		no	180
		1-14 minutes	20
		15-30 minutes	8
		30-45 minutes	3
		over 45 minutes	2
5	Did the staff greet you properly
		yes	180
		no	15
		I don't recall	18
6	Would you refer  you friends and family to us
		yes	155
		no	35
		not sure	23