Calculate the internal consistency of the survey items


Solve the below problem:

Q: The table below presents responses to a business survey. Responses are collected on a 7-point likert scale renging from "1=completely disagree" to "7=completely agree" .

client Item1 Item 2 Item 3 Item 4 Item 5 Item 6 Item7 Item 8 Item 9 Item10
1 3 1 2 3 7 3 1 2 3 2
2 3 2 2 1 7 3 2 2 5 3
3 3 1 2 3 4 3 4 5 3 4
4 3 5 3 2 3 2 4 6 7 3
5 3 6 5 5 2 3 7 5 6 2
6 3 5 6 4 3 4 6 6 7 3
7 3 7 6 6 4 7 4 7 6 4
8 3 2 5 6 6 5 7 3 6 6
9 3 1 2 4 7 3 1 2 4 1
10 3 1 2 3 7 3 1 2 3 1

1. Calculate the internal consistency of the 10 survey items

2. In short paragraph (n more than 100 words) explain your results for 1.

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Operation Management: Calculate the internal consistency of the survey items
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