The PERFORMSBETTER MEDICAL CENTER (PMC), a three - site urology group practice, requires productivity monitoring. To create a benchmark for future years and to be able to compare performance to similar peer practices, the data in Table EX 9.7were gathered for each of the three locations.
Assume that 1 general practitioner = .75 specialists, and 1 nurse practitioner = .35 specialists for economic measure of skill substitution. Calculate:
a. Work hours/visits
b. Adjusted work hours/visits
c. Work hours/adjusted visits
d. Adjusted work hours/adjusted visits ‡
e. Total salary expense/visits
f. Total salary expense/adjusted visits ‡
g. Percent of work hours in direct patient care
h. Percent of adjusted work hours in direct patient care ‡
i. Total salary expense/hours of direct patient care ‡ ‡
Use these measures for the final comparison among the three sites, and discuss potential problems at each site or overall for the company. What are your recommendations to correct them?