Byron has worked in the intake desk at an emergency room


Question: Byron has worked in the intake desk at an emergency room for five years. He has never received a promotion, although he has received annual cost-of-living raises. Overall, his work attitude is "Why try? I get paid the same amount no matter how many patients I interact with." Using Vroom's expectancy theory (and the equation M = E x I x V), what might be affecting Byron's performance?

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Dissertation: Byron has worked in the intake desk at an emergency room
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