Businesses must write negative messages when responding to many situations. Some might involve the following:
Declining and invitation to host an event, speak at an event, or attend a meeting
Declining requests from customers
Declining a request for a donation or a service
Declining a client’s application for credit, service, or job
Explaining rate increases or pricing changes
Find a sample of one of these types of situations (or template) on the web and evaluate the note. If it is a relatively blank template, you may need to fill in some missing information.
Could you revise the note, letter, or e-mail you found to make it clearer? If so, how?
Did your sample correspondence use a buffer? If so, was it effective and why or why not? If not, should one be added and why or why not?