Write a business script for a patient's visit to a doctor's office. Write a second script for ONE of the following:
a) Visit to a hair salon/barber shop,
b) appointment with an attorney to write a will or
c) visit to CPA's office to prepare your tax return.
Describe the similarities and differences between the doctor's visit and your other selection. Invent a generic name for the process that can apply to all three.
In other words from beginning to end, document the exact steps that a customer would take at the two different types of businesses. Try to create or use generic names, so how does the customer "Check in" process versus saying something like, signing the log at the salon or such. Think of the script as a list of WHO you speak with, WHAT you talk about, etc. STEPs in the cycle of a typical customer transaction with those two types of entities!! So who did you make the appointment with (or did you just walk in)? Did you check in, sign in, etc? Who did you see next (prelim, like a nurse before a doctor, etc)? How did you pay for the transaction (yet another agent or?)? Just walk yourself through those visits and then compare and contrast.