Best Practices for Customer Relationship Management
Business leaders who understand how supply chain management directly affects customer satisfaction look at key processes within the supply chain for improvement because these processes are key to improving the organization's ability to meet customer expectations. This study examines how leaders at Riordan Manufacturing assess supply chain management processes that directly affect customer satisfaction, such as inventory management, procurement, and shipping. Supply chain managers review these processes and recommend improvements for customer relationship management and identify best practices.
Inventory Management Process