Business Correspondence
This task consists of the following business documents
1. Letter of Claim (SCRAP)
2. Job Application Letter
3. External Adjustment email (formal tone-SCRAP)
LETTER OF CLAIM
Instructions: You are the manager for a large department store, Puccini NZ Ltd. Post Office Box 17205 Auckland. (E-mail - [email protected]) On 14April2014 you were informed that the latest consignment of shirts from an Auckland supplier Tosca Ltdis not up to standard. This is the second time this has happened and while you dealt with it over the phone last time, this time you know you will need to write a letter of claim to the supplier ToscaLtd Post Office Box 51030 Auckland. (E-mail - [email protected])
Use the SCRAP Formula to write a letter of claim to the ToscaLtdowner Flora Tosca. You will need to identify the problem clearly and propose a solution.
SCRAP
Paragraph 1: Situation - Summarises the situation. Do not complain inParagraph One.
Paragraph 2 Complication - Explains what has gone wrong. Make the complaint.
Paragraph 3: Resolution-Outlines possible solutions to the problem
Paragraph 4: Action - Asks for action
Paragraph 5: Polite Close- Close with a positive comment, aimed at maintaininggood relationships.
JOB APPLICATION EMAIL
Instructions: Read the job advertisement for Unitec Student Ambassadors. This job was advertised on the Unitec Website. When planning your email consider how you can make your application standout in some way to give you a better chance of getting the job.
STRUCTURE
Paragraph 1: Introduce the writer and make the specific point of the letter (applying for the job)
Paragraphs 2 & 3: Provide supporting details and develop Persuasion.
Paragraph 4: Action and deadlines specified. (When you are available for an interview. Enclosed C.V)
Paragraph 5: Close with a positive comment, aimed at maintaining good relationships. Thank the reader.