BUS 445 TOTAL QUALITY MANAGEMENT HOMEWORK: Recommendations for Improvement- Ashford University
Prior to beginning work on this homework, please review the related grading rubric.
For this homework, you will complete the Case: Control of "thresholds for evaluation" (TFE's) at Hallenvale Hospital and Discussion Question.
Control of TFE's at Hallenvale Hospital Case
This case requires you to assess the infection rate at the hospital and do the following:
a) Calculate the average percent of infections.
b) Create an appropriate control chart with upper and lower control limits, plot the data in a Control Chart (using Excel), and determine if the process is in control.
c) Determine what actions management should take.
d) Determine an appropriate TFE for management to use to monitor future data.
Discussion Question
These questions require that you evaluate different approaches to improving process performance and develop a recommendation on how to proceed. The question and its parts are listed below. Identify and discuss what would be the most appropriate tool (e.g., 7 QC Tools used for kaizen or others) to use to attack each of these problems:
i. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error free.
ii. A rental car agency is getting numerous complaints about the length of time that customers have to wait to obtain a car. They need to get a better handle on the factors that relate to the wait time.
iii. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.
In your recommendations for each scenario, examine techniques (e.g., a Six Sigma technique, "lean" strategies, etc.) to improve input and supplier quality, and incorporate a customer-focused approach to Quality Management concepts.
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.