The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.
Performance objective
You will demonstrate the skills and knowledge required to monitor the performance of a business plan.
Assessment description
For this task, you will monitor the performance of a business plan, through testing and refining of the performance measurement system, and report on progress of the business plan in a timely and effective manner.
Procedure
1. Review the completed business plan from Assessment Task 1.
2. Identify the key performance objectives.
3. For each key performance objective:
a. Produce a report to capture and test the performance measure.
4. Write a brief report on how you would test the performance measurement systems, including:
a. Acceptable levels of variance to planned objectives (where applicable).
b. The timeframe for each report - how frequently reports will be completed.
c. What benchmarking will be used.
d. Who the key stakeholder will be for each report.
Specifications
You must submit:
- a report on capturing performance data for each performance measure
- a written report explaining how the performance measurement system will be implemented and tested, andhow system/product failures and variances to the business will be reported, to whom and when.
Your assessor will be looking for:
- in your performance measurement system:
? one report for each performance measure
? covers financial and non-financial performance measures
? report should be pitched at the appropriate level for the recipient
? should be presented in a readable and logical format
? should include graphs, charts or other methods of presenting data
- in your report:
? timeframes should allow appropriate action to be taken (where necessary)
? identify key stakeholders who will require the information
? describe the benchmarking used to determine suitable performance measures, including tolerance levels and variances to plan
? document how system failures, product failures and variances to the business will be reported, to whom and when.
Adjustment for distance-based learners:
- No variation of the task is required.
- A follow-up interview may be required (at the discretion of the assessor).
- Documentation can be submitted electronically or posted in the mail.