Assessment Task
Project report: Identify change and develop change management strategy
Performance objective
The candidate will demonstrate the ability to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
Assessment description
This assessment consists of preparing a project report based on the given scenario. In response to the given scenario and instructions, candidate is required to identify changes and develop change management strategy in a report format. You may consult with your trainer/assessor if any additional support and guidance is required.
Procedure
1. Read and understand the given scenario. You may seek help from your trainer/assessor if required.
2. Conduct a research to identify changes required in the given organisation.
3. Develop a change management strategy in a report form.
4. There is no particular format for your report. However, you are required to cover all the given points in your report.
5. Submit all documents required in the specifications below to your assessor. Ensure you keep a copy of all work submitted for your records.
Scenario: BD Corp
You are a senior manager within BD Corp., a private training organisation delivering customized training to corporate clients throughout Australia. Since starting 5 years ago, BD Corp. has focused on three main streams of courses, including:
- Customer services
- Time management
- Leadership development
BD Corp. has now recognised that one of the most important assets is its trainers. BD Corp. employs 18 trainers - 4 training customer services, 6 training time management, and the remainder training leadership development. Of the 18 trainers, 4 have been employed since the company started, but the remaining 14 trainers are not stable. The average employment length of these trainers is 3 - 7 months. The management is not sure why this is the case, as the trainers are paid well above industry standard wages, and offered flexibility within the workplace.
"I don't want to change. I want all of you to change!"
All recruitment is undertaken by the CEO, who has many years' experience delivering training in the corporate sector. The CEO is highly recommended by his clients, and has a comprehensive network within Australia's top 100 Blue Chip companies. Currently BD Corp does not have any "formal" recruitment policies, but in general follows the following steps
- positions are advertised on seek website
- the CEO's wife (who does not officially work in the company) looks over each one, then short lists them for the CEO to interview
- the company administration team then contacts each shortlisted applicant and invites them to attend a group interview, where they are required to sell themselves to the CEO
- if the applicants are successful at this stage, they are invited to a one-on-one interview with the CEO, who discusses the position requirements and company expectations
- successful applicants are then offered a position with salary negotiated directly with the CEO.
In relation to staff management, the CEO undertakes the following:
- Team meetings are run with all staff every 3 months. The meetings discuss company performance, new clients, new system / processes and issues that have arisen over the past 3 months
- Annual performance reviews are undertaken, but are not recorded. Sometimes the reviews are undertaken around 9 months, sometimes around 15 months (where there are no issues).
- The CEO has an open-door policy, however is often out of the office networking and creating sales for the company.
The CEO has developed a 2-year strategic plan (provided)
Task:
Your task is to develop a comprehensive change management plan for the organisation.
This plan will:
- Confirm the business or organisations vision and mission;
- Include relevant organisational values
- Identify and consider strengths and weaknesses of existing and potential competitors and allies
- Analyse organisation's strengths, weaknesses, opportunities and threats through a detailed SWOT analysis
- Document relevant research and background for inclusion in the strategic plan
- Formulate strategic objectives and strategies needed for the future
- Detail each strategy with an assigned priority, a timeframe, responsible parties and measurable performance indicators
- Provide for due diligence
Your aim is to identify any change requirements / opportunities that can be established within BD Corp.
You will also need to
- Ask further questions as needed directly to your CEO (role-played by your assessor). Remember, your CEO is a busy person, so you must be prepared during all communications.
- Monitor the trends within the external business environment (other corporate training organisations)
- Consider performance gaps / business opportunities or threats / or management opportunities
- Review and prioritise all change requirements
Once you have identified an appropriate change requirement / opportunity, you are to develop a change management strategy. This strategy must include:
- A situational awareness that
- Discusses your change characteristics
- Identifies and describe your organisational attributes
- Identifies your impacted
- A supporting structure
- Team structure
- Sponsor coalition
- A strategy analysis including
- Risk assessment
- Anticipated resistance
- Special tactics
- A cost benefit analysis for high priority change opportunities
- A change management project plan
- Relevant communication / education pans