1, Briefly explain the value of a leader developing a set of expectations for quality leaders. Given the 10 rules for quality leaders discussed in the Week 2 Lecture, explain how two of the rules could be used to improve supplier quality. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
2, Relative to the statement “each customer has value, but not all customers’ value is equal; businesses must rank customers with respect to their value and treat customers accordingly”, do you agree or disagree with this statement? Make sure to explain the logic behind your answer. How does your answer link to how quality is defined for different segments of customers? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.
3, Discuss the barriers to change in driving quality initiatives. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.