1. Which of the following are aspects of the current U.S. health care system that consumers like? Select all that apply.
a. Cost of care and insurance coverage
b. Consumer choice of plans and coverage
c. Access to latest medical technologies and pharmaceuticals
d. Care coordination
e. Perceived quality of clinical care
2. In your organization you will know if your goals have not been achieved. How will you be able to determine if your goals have been set at the appropriate level? Explain.
3. What is one example of a metric for each of the four skill structures you presented and why is it important? Explain.
4. Briefly explain how a company can achieve lower production and increase productivity by improving the quality of its products or services.