1. Briefly describe the terms operations management and supply chain.
2. Explain the term value-added.
3. State briefly the difference between production and operations.
4. Describe the operations function and the nature of the operations manager’s job.
5. List five (5) differences and five (5) similarities between goods production and service operations.
6. Briefly describe what is meant by outsourcing.
7. Discuss three impacts of outsourcing.