1. Assume that you were leading a Web site development project. What quality standards would you apply to such a project? Identify and briefly describe at least three.
2. Briefly define the term benchmarking, and describe in your own words how you would employ it in project quality management.
3. Every year in Japan, the Deming Prize is awarded for quality management. Who was Deming and why was his work significant with respect to quality management systems?
4. Explain what is meant by a Maturity Model . Identify one such model and briefly describe how you would use it in a project management environment.