Perform a service blueprinting exercise for a mortgage financing company. As part of the blueprinting, elaborate the detailed level activities that go on in the company. Clearly demarcate the customer-facing, front-end portion of the operations and the back-end operations. Identify the possible major fail points and determine the bottleneck stage among all the activities identified (in order to identify the bottleneck activity, assume some reasonable values for the time required to perform the activities). Suggest improvement options to the bottleneck stage