Question 1:
Illustrate out the CRM technology components.
Question 2:
Illustrate out any five (5) features of SFA.
Question 3:
List all the business advantages of Response tracking.
Question 4:
Illustrate out the benefits of Computer Telephony Integration (CTI).
Question 5:
Write down the fundamental steps in project planning.
Question 6:
Illustrate out the advantages of prototyping.
Question 7:
What are the different value chain participants?
Question 8:
Illustrate out the process driven CRM in brief.