Questions:
1) The important thing to know about production or operations is that the terms refer to any process that takes basic resources and transforms them into finished products
True
False
2) Three things you can do to transform your own work such that you become more efficient are to reduce procrastination, increase multitasking, and increase the use of checklists
True
False
3) Operations management works in exactly the same way for manufacturing and for services
True
False
4) Transformation processes add value to factors of production to produce goods or services
True
False
5) Form utility is the value that people add in converting resources, including natural resources, capital, human resources, entrepreneurship, and knowledge, into finished products
True
False
6) Old rubber tires are cut into small pieces and then strewn on the floor of an indoor riding arena to make a surface comfortable for horses to move on. This process is an example of synthetic transformation
True
False
7) Electricity generation is an example of an intermittent production process
True
False
8) The two ways of adding value in converting resources into finished products are to break down raw materials and to combine raw materials
True
False
9) A continuous process is a production process in which goods are manufactured by robots in short production runs
True
False
10) A major advantage of lean manufacturing is the ability of management to lay off workers during an economic slump without major effects on operations
True
False
11) Betsy remodels and redecorates houses with the help of her computer. She can move walls or doors on the computer before she ever has to demolish a real wall or move a real doorway. She can try different paint colors on the walls and different styles of kitchen cabinets without having to spend a cent on the real thing. Betsy is making use of CAD-computer-aided design
True
False
12) Inventory control is the system for determining the right quantity of resources and keeping track of their location and use
True
False
13) In the product layout arrangement, similar work is grouped by function
True
False
14) Nearness to suppliers and customers is an important factor in choosing the best place to locate a business facility
True
False
15) Because restaurants have little room to store supplies long term, and because they can't store perishables long term anyway, most restaurants tend to rely on the just-in-time system of inventory control, at least for their perishable foodstuffs. ( )
True
False
16) A Gantt chart is an ideal way to schedule a large and complex project
True
False
17) Quality assurance is defined as the process of minimizing errors by managing each stage of production
True
False
18) Ezra's company makes cream-filled cupcakes. Because of refrigeration concerns, Ezra takes extra care during the stage in the production process when the cream is injected into the cakes. Ezra loses a fair amount of product to cakes falling apart before they are boxed, and he doesn't worry about the individual plastic wrapping that goes on each cake because he has never seen a problem with the plastic. Ezra has an adequate quality assurance program at his company
True
False
19) Fast Frank's is a take-out hot dog stand where customers can get any kind of hot dog with any toppings they want, plus French fries or onion rings and soft drinks. That's all Fast Frank's sells. Frank strives for continuous improvement. He trains his employees before they ever serve customers and then holds quarterly refresher courses on an ongoing basis. He encourages customers to share their experiences, positive and negative, with his employees, and he routinely sends his employees out to patronize other take-out food stands to see how they handle their business. Fast Frank's follows the total quality management system of continual improvement
True
False
20) Six Sigma consists of quality assurance procedures companies must install-in purchasing, manufacturing, inventory, shipping, and other areas-that can be audited by "registrars," or independent quality assurance experts
True
False
21) Six Sigma is a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes
True
False
22) Benchmarking relies on statistical sampling to locate errors by testing some of the items in a production run
True
False