PROBLEMS VS SYMPTOMS
Being able to distinguish between a symptom and a problem is an important analysis skill. Classify each of the following as a problem or a symptom. If it is a symptom, give two examples of a possible underlying problem. If it is a problem, give two examples of a possible symptom that may be detected.
a. declining profits
b. defective production process
c. low-quality raw materials
d. shortfall in cash balance
e. declining market share
f. shortage of employees in the accounts payable department
g. shortage of raw material due to a drought in the Midwest
h. inadequately trained workers
i. decreasing customer satisfaction