BBA323 TOTAL QUALITY MANAGEMENT Assignment: Emergency- Case Study Total Quality Management- Kirinyaga University College (JKUAT)
CASE STUDY: Texas Instruments Europe - leadership and commitment to TQ and business excellence
QUESTIONS
i. What are the particular features of implementing TQM/business excellence in a large company in the IT sector?
ii. Evaluate the leadership, commitment and policy aspects of the approach used in Texas Instruments.
iii. How might the cascading vision statements approach be applied in an organization in the public service sector, such as higher education, health or armed forces?
Format your assignment according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.
Outcomes: This task assesses the following learning outcomes:
o Understand the principles of TQM applied to different services
o Discuss the importance of the different dimensions of service quality within different industries
o Assess the different phases of the TQM management process within different industries
o Discuss different TQM designing strategies within different industries.
Attachment:- Emergency-Case-Study.rar