Bayside General Hospital is trying to streamline its operations. A problem-solving group consisting of a nurse, a technician, a doctor, an administrator, and a patient is examining outpatient procedures in an effort to speed up the process and make it more cost-effective. Listed here are the steps that a typical patient follows for diagnostic imaging:
•Patient enters main hospital entrance.
•Patient registers at central reception.
•Patient taken to diagnostic imaging department.
•Patient registers at diagnostic imaging reception.
•Patient sits in department waiting area until dressing area clear.
•Patient changes in dressing area.
•Patient waits in dressing area.
•Patient taken to exam room.
•Exam performed.
•Patient taken to dressing area.
•Patient dresses.
•Patient leaves.
1. Create a service blueprint of the procedure and identify opportunities for improvement.
2. Describe what elements of s services cape would make this service more palatable to the customer and efficient for the hospital staff.