Problem:
The Seven Basic Tools of Quality are: cause-and-effect diagrams, control charts, run charts, scatter diagrams, histograms, Pareto charts, and flow charts.
Consider the features of these tools and respond to the following:
- Identify when and why you would use these tools on an information technology project.
- Explain, giving two examples, how the use of these tools can improve the quality of an information technology project.
- Identify one difficulty of using each of these of these tools in an information technology project.
List and cite all references used.