Based on your understanding of social crm describe an, Operation Management

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Based on your understanding of social crm describe an

Read the Forbes article titled Is Google Getting into the Social CRM Business?

Please respond to the following question, from the Discussion Questions on p. 314 of Chapter 11:

Based on your understanding of social CRM, describe an example you have recently seen in the market.

How is Google’s move to allow messaging among Google + users a move toward social CRM?

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