Read from The Definitive Guide to Social CRM: Parts VI,VII
Based on your readings and viewing of the videos below what is your vision for the future of technology in CRM
Find two articles that illustrates your vision and discuss them in your response.
Big Data and Data Analytics are mentioned in Chapter 22 of the book. Be sure and integrate these concepts into your answer.
Videos to inspire your thinking:
https://www.youtube.com/watch?v=6TQtrXyeIhY&feature=youtu.be
https://www.youtube.com/watch?v=uafcFH6dcqQ&feature=youtu.be
https://www.youtube.com/watch?v=4T-dQMjJibI&feature=youtu.be
https://www.youtube.com/watch?v=Zr02fMBfuRA&feature=youtu.be
https://www.youtube.com/watch?v=c4BwefH5Ve8&feature=youtu.be